FAQ
Frequently Asked Questions
We are here to help you navigate our world of handmade crafts. Below you will find answers to common questions about our process, shipping, and care instructions.
About Tamanta & Products
Who is behind Tamanta?
My name is Tamara. Together with my husband Niko and our daughter, I live on the peaceful Greek island of
Kythera—a place filled with light, sea air, and inspiration. What started as gifts for friends grew into our
family studio. I design and craft each piece, my husband captures the visual world of our work, and our
daughter is already learning the art beside us.
Are all products handmade?
Yes, absolutely. All our items are 100% handmade. I create macramé pieces slowly and thoughtfully, with
attention to every detail, continuing the tradition of patience and care I learned from my grandmother.
What materials do you use?
We use only natural materials to ensure the highest quality and sustainability. Our primary materials
include high-quality wool, cotton, and silk. We believe the natural feel of these fibers brings warmth and
authenticity to every piece.
Can I request custom designs?
We love bringing your unique visions to life! For custom orders, please note that production time may be
extended. In such cases, we will inform you of the timeline before the order is confirmed to ensure it meets
your expectations.
Do you offer digital products?
Yes, we offer digital products such as Online Lessons & Videos for those who wish to learn the art of
macramé. Access is provided automatically via email or your customer account immediately after payment.
Please note that digital products are not physically shipped.
Ordering & Payment
How do I place an order?
Simply browse our collection, select the items you love, and add them to your cart. Proceed to checkout
where you can enter your shipping details. Please review our policies carefully before completing your
purchase.
What payment methods do you accept?
We accept major credit cards and secure online payment methods available at checkout. Our goal is to make
your transaction as smooth and safe as possible.
Will I receive order confirmation?
Yes. Once your order is placed, you will receive an automatic confirmation email containing your order
details. If you do not see it, please check your spam folder or contact us.
Can I modify my order after purchase?
If you need to make changes, please contact us immediately at
tamantaknitt@gmail.com. If the order has not yet entered the
production or shipping phase, we will do our best to accommodate your request.
Shipping & Delivery
How long does production take?
Since all items are handmade, production time varies depending on the product type and our current workload.
The estimated production time is listed on each product page. Custom orders may take longer.
What are the shipping costs?
Shipping costs are calculated automatically at checkout based on your shipping zone and the order's weight
or volume. Any applicable free shipping promotions will be clearly stated in the cart.
How long does delivery take?
Estimated delivery times after shipment are as follows:
- Greece / Cyprus: 2-7 εργάσιμες ημέρες
- European Union: 5-14 εργάσιμες ημέρες
- Rest of the World: 10-25 εργάσιμες ημέρες
Do you ship internationally?
Yes, we ship worldwide from Greece. Whether you are in Europe or on the other side of the globe, we are
happy to send a piece of Kythera to you.
How can I track my order?
Once your order is dispatched via our partner courier companies, you will receive an email with a tracking
number so you can monitor its journey to your doorstep.
Customs & International Orders
Will I have to pay customs fees?
For shipments outside the European Union, import duties, local taxes, and customs inspections may apply.
These charges are the sole responsibility of the recipient.
What if my package is held at customs?
While we cannot control customs delays, we ensure all paperwork is correct on our end. Any additional
charges or delays caused by customs are not grounds for refunds or cancellations.
Returns & Exchanges
Can I return or exchange an item?
Due to the handmade nature of our work, please contact us directly regarding returns. Generally, refunds are
not provided in cases of non-receipt due to incorrect addresses or unclaimed packages.
What if my item arrives damaged?
If a package arrives visibly damaged, please refuse delivery and inform the courier immediately. Then,
contact us at tamantaknitt@gmail.com so we can assist you.
What if my package is lost?
If a package is lost due to a carrier error, we will file an investigation request and make every effort to
resolve the issue. However, the company is not responsible for delays caused solely by shipping carriers.
Care & Maintenance
How do I care for macramé products?
To keep your macramé looking beautiful, gently shake it occasionally to remove dust. If the fringe gets
tangled, you can carefully comb it with a regular comb. Avoid pulling on the threads.
Can macramé items be washed?
We recommend spot cleaning with mild soap and cold water for small stains. Do not machine wash or tumble
dry, as the agitation can damage the intricate knots and natural fibers.
Contact & Support
How can I contact you?
We are always happy to hear from you. You can reach Tamara directly at
tamantaknitt@gmail.com or Diomid Design at
diomiddesign@gmail.com.
Do you have social media?
Yes! We love sharing our creative process and island life. Follow us to see behind-the-scenes content from
our studio on Kythera.
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