{"id":29631,"date":"2026-02-17T00:19:03","date_gmt":"2026-02-16T21:19:03","guid":{"rendered":"https:\/\/tamantadiy.com\/faq\/"},"modified":"2026-02-21T23:22:53","modified_gmt":"2026-02-21T20:22:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/tamantadiy.com\/el\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29631\" class=\"elementor elementor-29631\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-ec31b47 e-flex e-con-boxed e-con e-parent\" data-id=\"ec31b47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58c94a9 elementor-widget elementor-widget-html\" data-id=\"58c94a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n  .tamanta-faq {\n    max-width: 900px;\n    margin: 0 auto;\n    padding: 40px 20px;\n  }\n\n  .tamanta-faq h1 {\n    font-family: 'Cormorant Garamond', Georgia, serif;\n    text-align: center;\n    font-size: 3.5rem;\n    margin-bottom: 1rem;\n    letter-spacing: -0.02em;\n    color: #4a403a;\n    font-weight: 600;\n  }\n\n  .tamanta-faq .intro-text {\n    text-align: center;\n    max-width: 600px;\n    margin: 0 auto 4rem auto;\n    color: #8c7b70;\n    font-family: 'Cormorant Garamond', Georgia, serif;\n    font-size: 1.3rem;\n    font-style: italic;\n  }\n\n  .tamanta-faq .faq-section {\n    margin-bottom: 3rem;\n  }\n\n  .tamanta-faq .category-title {\n    font-size: 0.9rem;\n    text-transform: uppercase;\n    letter-spacing: 0.15em;\n    color: #b09b88;\n    margin-bottom: 1.5rem;\n    border-bottom: 1px solid #d6c6b9;\n    padding-bottom: 0.5rem;\n    display: inline-block;\n    font-family: 'Montserrat', Arial, sans-serif;\n  }\n\n  .tamanta-faq details {\n    background: #ffffff;\n    margin-bottom: 1rem;\n    border: 1px solid transparent;\n    border-radius: 4px;\n    box-shadow: 0 2px 15px rgba(109, 92, 83, 0.05);\n    transition: all 0.3s ease;\n  }\n\n  .tamanta-faq details:hover {\n    transform: translateY(-2px);\n    box-shadow: 0 8px 25px rgba(109, 92, 83, 0.08);\n  }\n\n  .tamanta-faq details[open] {\n    border-color: #d6c6b9;\n  }\n\n  .tamanta-faq summary {\n    padding: 1.5rem;\n    cursor: pointer;\n    font-weight: 500;\n    font-size: 1.1rem;\n    list-style: none;\n    position: relative;\n    color: #4a403a;\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n  }\n\n  .tamanta-faq summary::-webkit-details-marker {\n    display: none;\n  }\n\n  .tamanta-faq summary::after {\n    content: '+';\n    font-weight: 300;\n    font-size: 1.5rem;\n    color: #b09b88;\n    transition: transform 0.3s ease;\n    flex-shrink: 0;\n    margin-left: 1rem;\n  }\n\n  .tamanta-faq details[open] summary::after {\n    transform: rotate(45deg);\n  }\n\n  .tamanta-faq details[open] summary {\n    border-bottom: 1px solid #f0f0f0;\n  }\n\n  .tamanta-faq .answer {\n    padding: 1.5rem;\n    color: #8c7b70;\n    font-size: 0.95rem;\n    line-height: 1.8;\n  }\n\n  .tamanta-faq .answer ul {\n    margin: 1rem 0;\n    padding-left: 1.5rem;\n  }\n\n  .tamanta-faq .answer li {\n    margin-bottom: 0.5rem;\n  }\n\n  .tamanta-faq .answer a {\n    color: #b09b88;\n    text-decoration: none;\n    border-bottom: 1px solid transparent;\n    transition: border-color 0.2s;\n  }\n\n  .tamanta-faq .answer a:hover {\n    border-bottom-color: #b09b88;\n  }\n\n  @media (max-width: 600px) {\n    .tamanta-faq h1 {\n      font-size: 2.5rem;\n    }\n    .tamanta-faq {\n      padding: 30px 15px;\n    }\n    .tamanta-faq summary {\n      padding: 1rem;\n      font-size: 1rem;\n    }\n    .tamanta-faq .answer {\n      padding: 1rem;\n    }\n  }\n<\/style>\n\n<div class=\"tamanta-faq\">\n  <h1>Frequently Asked Questions<\/h1>\n  <p class=\"intro-text\">\n     We are here to help you navigate our world of handmade crafts. Below you will find answers\n    to common questions about our process, shipping, and care instructions.\n  <\/p>\n\n  <!-- Category: ABOUT TAMANTA & PRODUCTS -->\n  <div class=\"faq-section\">\n    <h2 class=\"category-title\">About Tamanta & Products<\/h2>\n\n    <details>\n      <summary>Who is behind Tamanta?<\/summary>\n      <div class=\"answer\">\n        My name is Tamara. Together with my husband Niko and our daughter, I live on the peaceful Greek island of\n        Kythera\u2014a place filled with light, sea air, and inspiration. What started as gifts for friends grew into our\n        family studio. I design and craft each piece, my husband captures the visual world of our work, and our\n        daughter is already learning the art beside us.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Are all products handmade?<\/summary>\n      <div class=\"answer\">\n        Yes, absolutely. All our items are 100% handmade. I create macram\u00e9 pieces slowly and thoughtfully, with\n        attention to every detail, continuing the tradition of patience and care I learned from my grandmother.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>What materials do you use?<\/summary>\n      <div class=\"answer\">\n        We use only natural materials to ensure the highest quality and sustainability. Our primary materials\n        include high-quality wool, cotton, and silk. We believe the natural feel of these fibers brings warmth and\n        authenticity to every piece.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Can I request custom designs?<\/summary>\n      <div class=\"answer\">\n        We love bringing your unique visions to life! For custom orders, please note that production time may be\n        extended. In such cases, we will inform you of the timeline before the order is confirmed to ensure it meets\n        your expectations.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Do you offer digital products?<\/summary>\n      <div class=\"answer\">\n        Yes, we offer digital products such as Online Lessons & Videos for those who wish to learn the art of\n        macram\u00e9. Access is provided automatically via email or your customer account immediately after payment.\n        Please note that digital products are not physically shipped.\n      <\/div>\n    <\/details>\n  <\/div>\n\n  <!-- Category: ORDERING & PAYMENT -->\n  <div class=\"faq-section\">\n    <h2 class=\"category-title\">Ordering & Payment<\/h2>\n\n    <details>\n      <summary>How do I place an order?<\/summary>\n      <div class=\"answer\">\n        Simply browse our collection, select the items you love, and add them to your cart. Proceed to checkout\n        where you can enter your shipping details. Please review our policies carefully before completing your\n        purchase.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>What payment methods do you accept?<\/summary>\n      <div class=\"answer\">\n        We accept major credit cards and secure online payment methods available at checkout. Our goal is to make\n        your transaction as smooth and safe as possible.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Will I receive order confirmation?<\/summary>\n      <div class=\"answer\">\n        Yes. Once your order is placed, you will receive an automatic confirmation email containing your order\n        details. If you do not see it, please check your spam folder or contact us.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Can I modify my order after purchase?<\/summary>\n      <div class=\"answer\">\n        If you need to make changes, please contact us immediately at\n        <a href=\"mailto:tamantaknitt@gmail.com\">tamantaknitt@gmail.com<\/a>. If the order has not yet entered the\n        production or shipping phase, we will do our best to accommodate your request.\n      <\/div>\n    <\/details>\n  <\/div>\n\n  <!-- Category: SHIPPING & DELIVERY -->\n  <div class=\"faq-section\">\n    <h2 class=\"category-title\">Shipping & Delivery<\/h2>\n\n    <details>\n      <summary>How long does production take?<\/summary>\n      <div class=\"answer\">\n        Since all items are handmade, production time varies depending on the product type and our current workload.\n        The estimated production time is listed on each product page. Custom orders may take longer.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>What are the shipping costs?<\/summary>\n      <div class=\"answer\">\n        Shipping costs are calculated automatically at checkout based on your shipping zone and the order's weight\n        or volume. Any applicable free shipping promotions will be clearly stated in the cart.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>How long does delivery take?<\/summary>\n      <div class=\"answer\">\n        Estimated delivery times after shipment are as follows:\n        <ul>\n          <li><strong>Greece \/ Cyprus:<\/strong> 2\u20137 business days<\/li>\n          <li><strong>European Union:<\/strong> 5\u201314 business days<\/li>\n          <li><strong>Rest of the World:<\/strong> 10\u201325 business days<\/li>\n        <\/ul>\n        Please note that holidays and weather conditions may affect these times.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Do you ship internationally?<\/summary>\n      <div class=\"answer\">\n        Yes, we ship worldwide from Greece. Whether you are in Europe or on the other side of the globe, we are\n        happy to send a piece of Kythera to you.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>How can I track my order?<\/summary>\n      <div class=\"answer\">\n        Once your order is dispatched via our partner courier companies, you will receive an email with a tracking\n        number so you can monitor its journey to your doorstep.\n      <\/div>\n    <\/details>\n  <\/div>\n\n  <!-- Category: CUSTOMS & INTERNATIONAL ORDERS -->\n  <div class=\"faq-section\">\n    <h2 class=\"category-title\">Customs & International Orders<\/h2>\n\n    <details>\n      <summary>Will I have to pay customs fees?<\/summary>\n      <div class=\"answer\">\n        For shipments outside the European Union, import duties, local taxes, and customs inspections may apply.\n        These charges are the sole responsibility of the recipient.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>What if my package is held at customs?<\/summary>\n      <div class=\"answer\">\n        While we cannot control customs delays, we ensure all paperwork is correct on our end. Any additional\n        charges or delays caused by customs are not grounds for refunds or cancellations.\n      <\/div>\n    <\/details>\n  <\/div>\n\n  <!-- Category: RETURNS & EXCHANGES -->\n  <div class=\"faq-section\">\n    <h2 class=\"category-title\">Returns & Exchanges<\/h2>\n\n    <details>\n      <summary>Can I return or exchange an item?<\/summary>\n      <div class=\"answer\">\n        Due to the handmade nature of our work, please contact us directly regarding returns. Generally, refunds are\n        not provided in cases of non-receipt due to incorrect addresses or unclaimed packages.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>What if my item arrives damaged?<\/summary>\n      <div class=\"answer\">\n        If a package arrives visibly damaged, please refuse delivery and inform the courier immediately. Then,\n        contact us at <a href=\"mailto:tamantaknitt@gmail.com\">tamantaknitt@gmail.com<\/a> so we can assist you.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>What if my package is lost?<\/summary>\n      <div class=\"answer\">\n        If a package is lost due to a carrier error, we will file an investigation request and make every effort to\n        resolve the issue. However, the company is not responsible for delays caused solely by shipping carriers.\n      <\/div>\n    <\/details>\n  <\/div>\n\n  <!-- Category: CARE & MAINTENANCE -->\n  <div class=\"faq-section\">\n    <h2 class=\"category-title\">Care & Maintenance<\/h2>\n\n    <details>\n      <summary>How do I care for macram\u00e9 products?<\/summary>\n      <div class=\"answer\">\n        To keep your macram\u00e9 looking beautiful, gently shake it occasionally to remove dust. If the fringe gets\n        tangled, you can carefully comb it with a regular comb. Avoid pulling on the threads.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Can macram\u00e9 items be washed?<\/summary>\n      <div class=\"answer\">\n        We recommend spot cleaning with mild soap and cold water for small stains. Do not machine wash or tumble\n        dry, as the agitation can damage the intricate knots and natural fibers.\n      <\/div>\n    <\/details>\n  <\/div>\n\n  <!-- Category: CONTACT & SUPPORT -->\n  <div class=\"faq-section\">\n    <h2 class=\"category-title\">Contact & Support<\/h2>\n\n    <details>\n      <summary>How can I contact you?<\/summary>\n      <div class=\"answer\">\n        We are always happy to hear from you. You can reach Tamara directly at\n        <a href=\"mailto:tamantaknitt@gmail.com\">tamantaknitt@gmail.com<\/a> or Diomid Design at\n        <a href=\"mailto:diomiddesign@gmail.com\">diomiddesign@gmail.com<\/a>.\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Do you have social media?<\/summary>\n      <div class=\"answer\">\n        Yes! We love sharing our creative process and island life. Follow us to see behind-the-scenes content from\n        our studio on Kythera.\n      <\/div>\n    <\/details>\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions We are here to help you navigate our world of handmade crafts. 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