Shipping

1. Order Preparation Time

All our items are 100% handmade.

Production time may vary depending on the type of product and current workload.
The estimated production time is listed on each product page when applicable.

For custom orders, production time may be extended. In such cases, the customer will be informed before the order is confirmed.

2. Shipping Method & Carriers

Orders are shipped through partner courier companies.

After dispatch:

• The customer receives an email with a tracking number to monitor delivery

3. Delivery Time

Estimated delivery time (for in-stock items) after shipment:

⚠ Delivery times may be affected by holidays, weather conditions, or circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Shipping zone

• Order weight or volume

If promotions or free shipping apply, this will be clearly stated on the product page or in the cart.

5. Customs & Import Duties

For shipments outside the European Union:

• Customs inspections

• Import duties

• Local taxes

may apply.

📌 Any additional customs charges are the sole responsibility of the recipient and are not grounds for refunds or order cancellation.

6. Address Accuracy & Unclaimed Orders

The customer is responsible for providing accurate shipping details.

If a package is returned to us due to:

• Being unclaimed

• Incorrect or incomplete address

➡ The order may be reshipped at a new shipping cost
➡ Refunds are not provided in cases of non-receipt or incorrect address

7. Damaged or Lost Packages

If a package arrives visibly damaged:

• Please refuse delivery

• Inform the courier immediately

• Contact us at: tamantaknitt@gmail.com

If a package is lost due to carrier error:

• An investigation request will be filed

• We will make every effort to resolve the issue

📌 The company is not responsible for delays caused by shipping carriers.

8. Digital Products (Online Lessons & Videos)

Digital products are not physically shipped.

Access is provided automatically via email or customer account immediately after payment.